Overview
This website is operated by Rimedio. Throughout the site, the terms “we”, “us” and “our” refer to Rimedio. Rimedio offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on WooCommerce. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
Ordering
We only accept orders for shipment to Australian residential addresses. Overseas shipping addresses will not be accepted.
Once you place your order, we will review it and put it through for processing. If we notice any missing information or anticipate any issues, we will get in touch with you to ask further questions. Otherwise, the order should be delivered within 7 working days or as per the shipping agency.
International Orders
We do not accept orders shipped to international addresses from our online shopping cart.
For all international sales, please contact our team directly via phone at (+61) 4 3566 6669 or email sales@Rimedio.au so that our team may be able to support your request.
Payment
We accept payment online by Visa or MasterCard. Your payment is processed via a fully authorised Payment Service, ensuring that all your information remains confidential.
Payment is taken as you place your order, and if the payment does not authorise successfully, your order will not be successfully processed. Please check that you receive not only a confirmation of your order but also a confirmation of your payment by email. If you have not received one of these, your order may not be placed successfully.
Rimedio retains all rights of ownership and possession of the goods until full payment has been received.
Rimedio does not store nor process any Credit Card information.
Delivery
Only delivery to Australian residential and business addresses are accepted (International shipping addresses are NOT accepted). Please phone or email our team before completing an online order if you wish to discuss this further.
We use Fast Way Couriers, Sendle or Australia Post for delivery to all areas of Australia and aim to have your order delivered within 7 – 10 working days. To some regional parts of Australia, delivery can take longer.
Please make sure that the delivery address and postcode are correct, as we cannot be responsible for non-delivery due to an incorrect address provided. Likewise, in the event of extreme weather or other events out of our control (e.g., covid restrictions, civil actions, delivery vehicle breakdown etc), we cannot be responsible for any delivery delays.
All shipments will be dispatched WITHOUT a request for a delivery signature. The courier is instructed to leave the parcel in a safe location.
It is best if someone is available to receive the delivery directly. If you prefer to sign for your parcel, please make a note in the comments section when placing your order.
Price
Your payment is taken as you place your order, so you will always be charged at the rate advertised at the time of ordering.
All prices are in Australian dollars (AUD) and include GST (goods and services tax).
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Product or Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the product.
Product Delivery Restrictions
Due to domestic quarantine restrictions, we cannot send honey (runny or creamed honey) or beeswax products (e.g. candles) into Western Australia.
Cancellation
Rimedio reserves the right not to accept or cancel any order without penalty once accepted. You too, may cancel an order without penalty as long as we receive the notification before the order is dispatched. Once the order is dispatched, no cancellation is accepted.
PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations or that any errors in the Service will be corrected.
Return & refund policy
If you have an issue with your order, you can contact us at admin@rimedio.au. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at admin@rimedio.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
Rimedio is committed to providing quality products to all our customers. If, for any reason, you are not satisfied with any of our products, please contact us at (+61) 4 3566 6669 or email us at feedback@rimedio.au within 7 days.
Privacy & Your Information
Your privacy matters to us, so we only receive enough data to be sure you get the Rimedio products.
We retain details necessary for the successful fulfilment of your order and may use them for marketing purposes, for example, emailing or posting information about seasonal offers to you. These include the name, address, telephone number and email address of the sender, and the name, address, telephone number and email address of the recipient. We do not sell contact details to any other companies. We will never cold call you for marketing purposes. Credit card details are not retained after payment has been received.
Privacy Policy
Your privacy is important to us. It is Rimedio policy to respect your privacy regarding any information we may collect from you across our website, https://Rimedio.au, and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
We don’t share any personally identifying information with third parties except when required by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
THESE TERMS & CONDITIONS MAY CHANGE
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.
