Privacy & Your Information

Your privacy matters to us, so we only receive enough data to be sure you get the Rimedio products.

We retain details necessary for the successful fulfilment of your order and may use them for marketing purposes, for example, emailing or posting information about seasonal offers to you. These include the name, address, telephone number and email address of the sender, and the name, address, telephone number and email address of the recipient. We do not sell contact details to any other companies. We will never cold call you for marketing purposes. Credit card details are not retained after payment has been received.

Privacy Policy

Your privacy is important to us. It is Rimedio policy to respect your privacy regarding any information we may collect from you across our website, https://Rimedio.au, and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information with third parties except when required by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

Return & refund policy

If you have an issue with your order, you can contact us at admin@rimedio.au. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at admin@rimedio.au

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Rimedio is committed to providing quality products to all our customers. If, for any reason, you are not satisfied with any of our products, please contact us at (+61) 4 3566 6669 or email us at feedback@rimedio.au within 7 days.